# Update a ticket inbox

> `PATCH` `/v1/ticket-inboxes/{id}`

URL: https://www.agencytitan.com/docs/tag/ticket-inboxes/PATCH/v1/ticket-inboxes/{id}

Operation ID: `ticket_inboxes_update`

Tag: [ticket_inboxes](https://www.agencytitan.com/docs/tag/ticket-inboxes.md)

## Description

Partially updates an inbox by reading its current tenant-scoped settings and delegating the merged configuration to save_ticket_inbox.

## Parameters

- `id` (path, required, `string`) — Resource identifier (UUID).

## Request body

- Required: yes
- Content-Type: `application/json`
  - Type: `object`
  - Properties:
    - `address_or_number` (`string|null`)
    - `allow_inbound` (`boolean`)
    - `allow_outbound` (`boolean`)
    - `allowed_department_ids` (`oneOf`)
    - `allowed_user_ids` (`oneOf`)
    - `channel_type` (`string`)
    - `client_match_required` (`boolean|null`)
    - `client_match_unmatched_action` (`string`)
    - `create_ticket_from_sent_email` (`boolean|null`)
    - `default_assignee_ids` (`array<string>`)
    - `default_department_id` (`string|null`)
    - `default_tenant_signature_slug` (`string|null`)
    - `gmail_sync_settings` (`oneOf`)
    - `integration_credential_id` (`string|null`)
    - `integration_key` (`string|null`)
    - `is_active` (`boolean`)
    - `is_default` (`boolean|null`)
    - `name` (`string`)
    - `visibility` (`string|null`)

## Responses

- `200` (`application/json`): Successful response.
  - Type: `object`
  - Properties:
    - `data` (`object`, required)
- `400` (`application/json`): Request validation failed (unknown or out-of-range parameters/properties are rejected).
  - Type: `object`
  - Properties:
    - `error` (`object`, required)
- `401` (`application/json`): Missing, invalid, expired, or revoked bearer token.
  - Type: `object`
  - Properties:
    - `error` (`string`, required)
    - `error_description` (`string`, required)
- `403` (`application/json`): The authenticated user does not have permission for this operation.
  - Type: `object`
  - Properties:
    - `error` (`object`, required)
- `404` (`application/json`): The requested resource was not found.
  - Type: `object`
  - Properties:
    - `error` (`object`, required)
- `409` (`application/json`): The request conflicts with an existing record or partially applied.
  - Type: `object`
  - Properties:
    - `error` (`object`, required)
- `429` (`application/json`): Per-tenant rate limit exceeded (600 requests/minute across all /v1 REST endpoints). The Retry-After header indicates how many seconds to wait.
  - Type: `object`
  - Properties:
    - `error` (`object`, required)
- `500` (`application/json`): An unexpected internal error occurred.
  - Type: `object`
  - Properties:
    - `error` (`object`, required)

## Authentication

- `bearerAuth` — http (bearer) — All /v1 endpoints (except `/v1/openapi.json` and `/v1/llms.txt`) require a bearer token. Two equal first-class paths: (1) an OAuth 2.0 access token from the au…

## Useful links

- Interactive page: https://www.agencytitan.com/docs/tag/ticket-inboxes/PATCH/v1/ticket-inboxes/{id}
- API reference home: https://www.agencytitan.com/docs/
- Tag page: https://www.agencytitan.com/docs/tag/ticket-inboxes.md
- This operation as Markdown: https://www.agencytitan.com/docs/tag/ticket-inboxes/PATCH/v1/ticket-inboxes/{id}.md
- OpenAPI JSON: https://www.agencytitan.com/docs/openapi.json
- Full API Markdown: https://api.agencytitan.com/v1/llms.txt
- API keys: https://app.agencytitan.com/settings/api-mcp